Privacy Policy

BEST BRASS Corp ("company" or "we") This Privacy Policy describes the information we collect and how we use that information. We take the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail as follows, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on our Web site, whether the services are offered by us, by its subsidiaries.

[Customer Service Correspondence]
If you send us inquirys, including personal name, address, telephone number, e-mail and fax number, we retain such information in the records of your data. We will also retain customer service correspondence and other correspondence from our site to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

[Purpose of using Profile Data]
The use of the information collected from our site and inquirys from our site will be used in detail in the survey, shipping and reply to your inquirys for such purposes as collecting demographic information or assessing users' interests and needs. If we collect personally identifiable information from our users, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire. Also we use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

[Share Data]
Basically we don't share the information we collect from our site. And there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions.

[Qualification of Personal Information]
We will not sell or rent any of your personally identifiable information to third parties. We will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
(federal court, police, taxation office, consumer center and other authorized organization in law)

[Information Security]
We are committed to handling your customer information with high standards of information security. Your information are stored only in encrypted form on computers that are not connected to the Internet. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.

[Contacts with Our Customers]
We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

[BEST BRASS CORPORATION]
Address : 314 Nishi-machi, Minami-ku, Hamamatsu, Shizuoka 430-0821
Telephone : 81-53-401-5256

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Terms and Conditions

Merchant Best Brass Corporation
Representative Kota Hamanaga
Address 314 Nishimachi Minami-ku Hamamatsu-shi
Shizuoka-ken, 430-0821
Phone number +81-(0)53-401-5256
Operating hours 9:00~18:00 (JST)
FAX +81-(0)53-401-5257
Mail address info@bestbrass.com
Web URL http://www.bestbrass.com
Additional charges Shipping and handling fees, Bank transfer fee(in case of bank wire)
Payment methods Credit card, PayPal, or Bank wire
About 'EMS' shipping EMS is a top-speed international mail service for sending goods simply and conveniently to over 120 countries and teritories worldwide. Each EMS label has an individual tracking number so you can instantly check current delivery status online.
Also, EMS comes with a loss/damage insurance program and the claim amount under 20000JPY is free of charge. For more details, please visit here.
Shipping rates(EMS) Flat rate 2000 JPY for one item(mouthpiece/mute) and every 500 more JPY on each extra. You can check the rates in a cart before placing an order too.
On the product e-Sax, flat rate will be 7500 JPY for one piece.
Other shipping methods Parts and small items can ship by postal mail. The rates vary according to its size and weight, but you can check the rate in your shopping cart.
Please note that postal mail does NOT come any insurance programs. If you prefer using other forwarders such as FedEx/UPS, please contact us directly.
Shipment time All international orders will ship as soon as we receive a full payment, and you will usually receive it in 5-7 business days(EMS). Orders on non-working day will be handled on the next business day, so please check our calendar accordingly.
Make-to-order items and/or any special orders will usually take 1-2 months to be completed, so we will contact you individually.
Tax and duties Japanese sales tax is not required for international orders, however, you may be required to pay duty and tax when receiving your items in your country. You must pay all these duty and tax as receiver and we do not cover any of them. If you would like to know it before placing order, please ask your local custom office for details.
Return policy We accept returns only if the product is incorrect, damaged, and defect in material or workmanship. For any other reason, we do not accept returns and cancellation. Please contact us within 3 days from receiving date and do not discard any of the packaging, manuals and all items that you received with the product.
Cancellation and refund We accept returns only if the product is incorrect, damaged, and defect in material or workmanship. For any other reason, we do not accept returns and cancellation. Please contact us within 3 days from receiving date and do not discard any of the packaging, manuals and all items that you received with the product.
International orders returned because delivery could not be completed If an international order is returned to Best Brass because delivery could not be completed (ie the shipper could not contact the customer, the customer refuses to pay the duties and taxes), the customer will be refunded their merchandise purchase price minus the return shipping. The customer may also be liable for duties and taxes.
Additional information Prices and offers are subject to change without notice. Best Brass is not liable for typographical errors or grammatical inaccuracies. It is the customers responsibility to know and understand our policies.
In the event of any dispute about the interpretation of the provision of this 'Terms and Conditions', the decision shall be made in conformity with the Civil Code of Japan and relevant laws.