Privacy Policy

BEST BRASS Corp ("company" or "we") This Privacy Policy describes the information we collect and how we use that information. We take the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail as follows, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on our Web site, whether the services are offered by us, by its subsidiaries.

[Customer Service Correspondence]
If you send us inquirys, including personal name, address, telephone number, e-mail and fax number, we retain such information in the records of your data. We will also retain customer service correspondence and other correspondence from our site to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

[Purpose of using Profile Data]
The use of the information collected from our site and inquirys from our site will be used in detail in the survey, shipping and reply to your inquirys for such purposes as collecting demographic information or assessing users' interests and needs. If we collect personally identifiable information from our users, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire. Also we use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

[Share Data]
Basically we don't share the information we collect from our site. And there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions.

[Qualification of Personal Information]
We will not sell or rent any of your personally identifiable information to third parties. We will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
(federal court, police, taxation office, consumer center and other authorized organization in law)

[Information Security]
We are committed to handling your customer information with high standards of information security. Your information are stored only in encrypted form on computers that are not connected to the Internet. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.

[Contacts with Our Customers]
We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

[BEST BRASS CORPORATION]
Address : 314 Nishi-machi, Chuo-ku, Hamamatsu, Shizuoka 430-0821
Telephone : 81-53-401-5256

Terms and Conditions

Merchant	Best Brass Corporation
Representative	Kota Hamanaga
Address	314 Nishimachi Chuo-ku Hamamatsu-shi Shizuoka-ken, 430-0821
Phone number	+81-(0)53-401-5256
Operating hours	9:00～18:00 (JST)
FAX	+81-(0)53-401-5257
Mail address	info@bestbrass.com
Web URL	http://www.bestbrass.com
Additional charges	Shipping and handling fees, Bank transfer fee(in case of bank wire)
Payment methods	Credit card, PayPal, or Bank wire
About Shipping	We use the Airmail service provided by Japan Post. It usually takes 1–3 weeks to arrive. This includes a tracking service, but insurance is not included. If you would like to add insurance, please contact us before placing your order.
Shipping rates	Shipping fees vary depending on the destination and item weight. The total shipping cost will be automatically calculated and shown at checkout.
Other shipping methods	Parts and small items may be shipped via standard non-tracked mail. The shipping rates vary depending on the size and weight, but you can check the exact rate in your shopping cart. Please note that standard mail does NOT include a tracking number or insurance. If you prefer using express carriers such as FedEx or UPS, please contact us directly.
Shipment time	All international orders will ship as soon as we receive a full payment, and you will usually receive it in 1-3 weeks. Orders on non-working day will be handled on the next business day, so please check our calendar accordingly. Make-to-order items and/or any special orders will usually take 1-2 months to be completed, so we will contact you individually.
Tax and duties	Japanese sales tax is not charged on international orders. However, you may be required to pay duties and taxes when receiving your items in your country. You are responsible for paying all applicable duties and taxes as the receiver, and we do not cover any of these costs. If you would like more information before placing an order, please contact your local customs office. Important Notice for U.S. Customers(Effective October 20, 2026): Import duties and taxes will be added to the product price at checkout. No additional import charges will be collected upon delivery.
Return policy	We accept returns only if the product is incorrect, damaged, and defect in material or workmanship. For any other reason, we do not accept returns and cancellation. Please contact us within 3 days from receiving date and do not discard any of the packaging, manuals and all items that you received with the product.
Cancellation and refund	We accept returns only if the product is incorrect, damaged, and defect in material or workmanship. For any other reason, we do not accept returns and cancellation. Please contact us within 3 days from receiving date and do not discard any of the packaging, manuals and all items that you received with the product.
International orders returned because delivery could not be completed	If an international order is returned to Best Brass because delivery could not be completed (ie the shipper could not contact the customer, the customer refuses to pay the duties and taxes), the customer will be refunded their merchandise purchase price minus the return shipping. The customer may also be liable for duties and taxes.
Additional information	Prices and offers are subject to change without notice. Best Brass is not liable for typographical errors or grammatical inaccuracies. It is the customers responsibility to know and understand our policies. In the event of any dispute about the interpretation of the provision of this 'Terms and Conditions', the decision shall be made in conformity with the Civil Code of Japan and relevant laws.